Shipping Policy

Total Delivery Time = Processing Time + Shipping Time

All estimated delivery times are based on real data from past orders and are provided for reference only.

Processing Time
Processing begins on the day your order is placed.
Typically 1–3 business days (Monday to Friday, excluding holidays)
Orders placed after 12:00 PM (CET) are processed the next business day.

Shipping Time
Shipping time begins once your order has been processed and handed over to the shipping carrier.
Typically 1–5 business days (Monday to Friday, excluding holidays)

Shipping Overview

Important Notes
During holidays, processing and shipping times may be delayed due to limited operations by manufacturers and carriers.
Incorrect address details, customs procedures, or other unforeseen circumstances may also cause delays.

Tracking Your Order
Once your order has been shipped, you will receive an email containing your tracking number.
If you have not received it or the tracking number doesn’t work, please contact us — we are happy to help.
To track your order, you can visit our “Track My Order” page.

Shipping Carriers
For orders within Australia, we primarily use DHL and other reliable courier partners.

Order Changes

Address Change:
Once your order has been shipped, the delivery address cannot be changed.
If you wish to update your address right after placing your order, please contact us immediately at support@aussiesmode.com or by phone at +1 567 313 1943.
Changes are not guaranteed if the package has already been shipped.

Cancellations:
If you change your mind before your order has shipped, we can cancel it for you.
If your order has already been shipped, please refer to our Return & Refund Policy.

Unexpected Delays
If your delivery takes longer than the estimated time, please contact us — we will help resolve the situation.
Please note: delays caused by customs, holidays, extreme weather, or shipping errors are beyond our control.
We always strive to assist you but cannot be held responsible for lost, stolen, or delayed packages.

Package Damaged Upon Delivery?
If your package appears damaged upon delivery, please refuse acceptance and contact our customer service immediately.
If it was delivered while you were not home, please contact us for further assistance.

Company: GROUND-INN LLC
Shop Name: Aussies Mode
Address: 30 N Gould St Ste R, Sheridan, WY 82801
Email: support@aussiesmode.com
Phone: +1 (787) 368-9231
Business Registration Number: 2000-0731-6214
Tax ID (EIN): 393188621

Customer Service Hours:
Monday – Friday: 08:00 – 18:00 (CET)
Saturday – Sunday: Closed
Public Holidays: Closed